Shpping and delivery

  1. The place of delivery of the ordered Product(s) will be the address as indicated by the Buyer when placing the Order, under the condition that this address is within the European Union. If the Buyer requests delivery in a third country, Amaran is entitled to refuse the Order.
  2. Amaran will perform shipment of Orders as quickly as possible, but in any event within thirty (30) days after the Order was placed. In case shipment is delayed or can only partially be performed, Amaran will notify the Buyer thereof in writing ultimately thirty (30) days after the Order was placed, in which case the Buyer has the right to dissolve the purchase agreement without incurring any costs.
  3. Delivery will take place by carriers instructed by Amaran. Amaran will bear the risk of loss of or damages to the Product(s) during the transport thereof until the moment of delivery. Amaran will notify the Buyer of the carrier delivering the Order and (through its carrier) provide the Buyer with updates on the expected delivery of the Order.
  4. In case the Buyer refuses delivery or if the Buyer is in default with payment obligations directly owed to Amaran (i.e., excluding any default owed to a third-party payment service provider in the context of installment payment arrangements), Amaran is authorised to transport the Order back to itself or any third party and to store them or sell them to a third party, without any obligation whatsoever for late delivery. In that case, the purchase price will be refunded to the Buyer:

    a. If the Buyer refuses delivery without simultaneously exercising a statutory right of withdrawal, or if the Buyer is in default with payment obligations directly owed to Amaran (i.e., excluding any default owed to a third-party payment service provider in the context of installment payment arrangements), such conduct shall not be deemed as exercising a right of withdrawal. In such case, Amaran may refund the purchase price after deducting the reasonable costs incurred as a result of the Buyer’s default, including but not limited to outbound shipping, return shipping, handling, customs, and administrative fees.

    b. If the Buyer refuses delivery or fails to make payment while simultaneously exercising the statutory right of withdrawal by using the standard withdrawal form set out in Annex 1 to this Policy, paragraph (a) of this clause shall not apply, and the refund shall be processed in accordance with Section 8 of this GTC.


FAQ