After Sales Service

If you are dissatisfied with your purchase for any reason, you may return the goods within 14 days of the delivery date, and you shall bear the costs for the return of the Product(s), unless Amaran failed to notify you of this obligation, or if Amaran confirms in writing to bear these costs. If Amaran establishes that the reason for return of the Product is a Product quality issue attributable to Amaran or an incorrect Product was delivered by Amaran, Amaran will cover the return shipping costs. For more information, please consult right to withdrawal.

Amaran warrants that the delivered goods comply with usual trade quality and with the requirements of European product legislation, during a period of at least two (2) years after delivery. Subject to the discretion of Amaran, the warranty is limited to repair or redelivery of the Products or refund of the purchase price, insofar it has been established that the Products do not conform to the agreement. Any other claim or demand by the Buyer is explicitly excluded. For more information, please consult the term of the service.

For filing a complaint regarding your order, please contact our customer support team:

Amgreat Hong Kong Limited

Address: FLAT/RM B3, 19/F, TUNG LEE COMMERCIAL BUILDING, 91-97 JERVOIS STREET, SHEUNG WAN HONG KONG]

E-mail address: shop.eu@amarancreators.com

Alternatively, you may submit your request through our Contact Support.