Return and refund

  1. If the Buyer invokes its right of withdrawal, it should return the Product(s) as set out in Clause 8.4 within fourteen (14) days after invoking its right of withdrawal. Amaran will confirm the Buyer’s notification on invoking its right of withdrawal in written form as soon as possible. The Buyer will return the Product(s) including all the delivered components, manuals, accompanying free items and accessories, when reasonably possible in the original state and packaging (including an intact EAN code), in accordance with Amaran’s instructions.
  2. The Buyer will bear the costs for the return of the Product(s), unless Amaran failed to notify the Buyer of this obligation, or if Amaran confirms in writing to bear these costs. If Amaran establishes that the reason for return of the Product is a Product quality issue attributable to Amaran or an incorrect Product was delivered by Amaran, Amaran will cover the return shipping costs.
  3. Amaran may refuse returns in case:

    a). the Buyer fails to provide proof of purchase of the Products;

    b). the returned Products are incomplete, damaged or malfunctioning caused by unauthorized use or modification, improper installation or operation of the Products by the Buyer;

    c). the Product labels, serial numbers, waterproof signs or any other components of the Product has signs of tampering or alteration
  4. In case of a timely return, the Buyer can either opt for a refund of the purchase price, or to exchange the returned Product for another Product. If the Order included free items, all items must be returned to receive a refund or exchange of Products, If the Buyer fails to return the free items with the main Product, Amaran is entitled to deduct the fair market value of those free items from the refund amount..
  5. Once Amaran received and inspected the returned Products, it will process the refund to the original payment method by the Buyer. The refund will be paid by Amaran within fourteen (14) days after the Buyer invoked its right of withdrawal (Clause 8.4), unless Amaran has not yet received the returned Products, in which case it may wait with the refund payment until the return is actually received or the Buyer provides proof of shipping the returns. Amaran recommends that the Buyer consider an exchange. If the Buyer opts for exchange of the Product for another Product, Amaran will ship the new Product(s) immediately upon receiving the logistics tracking information for the returned product, without waiting for the physical inspection of the returned item.


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